Introduction

Welcome to the website of Relief Medical Centre, hereinafter referred to as "this website", "This website", "our website", or "Our website".

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

Information We Collect

​When you complete the New Patient Registration Form on our website, we collect the following personal and contact details to register you for medical services and facilitate care:

• First name and last name

• Date of birth

• Gender

• Home address

• Email address

• Phone number

• Emergency contact information (name, relationship, phone number)

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We may also collect the following types of information:

• Usage Data: IP address, browser type, pages visited, time spent on pages.

• Cookies: We use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

How We Store, Use & Share Your Personal Information

This website is hosted on a third party platform. This third party platform provides us with the online platform that allows us deliver information and collect your information on our website. Your data may be stored through their data storage, databases and the general applications. They store your data on secure servers behind a firewall.

We may use your information to:

• Fulfill administrative tasks & processes

• Register you as a patient

• Provide and coordinate healthcare services

• Communicate with you regarding appointments or care

• Maintain accurate medical and administrative records

• Comply with legal, billing, and regulatory requirements

We use cookies on our website to enhance your browsing experience. You can manage your cookie preferences through your browser settings. 

Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may share your information with third-party service providers who assist us in delivering your medical care.

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We may share your information in the following situations:

• With staff and healthcare professionals involved in your care

• With third-party service providers (e.g., technical or administrative support) under strict confidentiality agreements

• As required by law (e.g., court order, public health reporting)

Your Rights

You have the right to:

• Access and review your personal health information

• Request corrections to inaccurate or incomplete records

• Withdraw consent to the use or disclosure of your data (subject to legal/clinical limitations)

Cookies and Website Usage

Our website may use cookies or similar technologies to improve your experience and analyze website traffic. You may disable cookies in your browser settings; however, this may affect certain functionalities.

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We do not track personal health information through cookies or third-party analytics tools.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies before providing personal information.

Consent

If you voluntarily submit personal information to us - whether through our website’s registration form, contact form, email, or other digital means - for the purpose of seeking healthcare services, making an inquiry, requesting an appointment, or subscribing to updates, we will consider that you have done so with your implied consent.

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By submitting your information, you are consenting to the collection, use, and disclosure of that information for the purposes for which it was provided, including but not limited to:

• Contacting you via phone, email, or text message to confirm appointments or respond to inquiries

• Providing information related to your medical care, services available at our clinic, or updates to our policies

• Registering and maintaining your file as a patient of the clinic

• Using secure tools (such as Heidi) to support your care, if consent has not been withdrawn

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You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services to you.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated date.

Contact Us

If you have questions or concerns about this policy, please contact us at:

Email: admin@reliefmedical.ca

Phone: 7804394417